frequently asked questions


we get asked
these a lot

we get asked these a lot

You may schedule an appointment with Dr. Geo at his clinic in New York City through his informational website, www.drgeo.com.

We’ll work with you to get this straightened out right away. Please contact us so we can help you.

You can return any purchase for up to 1 year from the purchase date. All we ask in return is that you make sure that the products are in the same condition that you received them.

No matter the size of your purchase, you’ll pay just $7.95 for UPS Ground shipping. If you need it faster, we’ll give you that option during checkout.


customer service

In order to receive the discount that you are entitled to, you need to enter your discount code during the checkout process. If you forget to do so, contact us and we’ll take care of you.

After double checking to ensure that you have entered it correctly, if it still does not work, contact us and we will resolve the problem for you.

A discount code is a benefit provided to you by participating urologists or other medical practitioners. If your doctor is not currently participating in our practitioner program, please suggest he or she contact us to enroll.

Yes, if you need your product faster than our standard $7.95 UPS Ground shipping will accommodate, you’ll have the option for expedited shipping during checkout.

Depending on the state in which you live, we may be obligated to collect sales tax. If so, the amount of sales tax will be clearly stated during the checkout process and on your invoice.

Yes, but additional shipping fees and local import restrictions will apply.

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