Questions + Answers About

Customer Service

How do I use the discount code provided to me by my doctor?

In order to receive the discount that you are entitled to, you need to enter your discount code during the checkout process. If you forget to do so, contact us and we’ll take care of you.
See More

What if my discount code does not work?

After double checking to ensure that you have entered it correctly, if it still does not work, contact us and we will resolve the problem for you.
See More

If I do not have a discount code, how do I get one?

A discount code is a benefit provided to you by participating urologists or other medical practitioners. If your doctor is not currently participating in our practitioner program, please suggest he or she contact us to enroll.
See More

How do I contact Dr. Geo for a consultation?

You may schedule an appointment with Dr. Geo at his clinic in New York City through his informational website,
See More

How much does it cost to ship my order?

No matter the size of your purchase, you’ll pay just $7.95 for UPS Ground shipping. If you need it faster, we’ll give you that option during checkout.
See More

Is expedited shipping available?

Yes, if you need your product faster than our standard $7.95 UPS Ground shipping will accommodate, you'll have the option for expedited shipping during checkout. 
See More

What is your return and refund policy?

You can return any purchase for up to 1 year from the purchase date. All we ask in return is that you make sure that the products are in the same condition that you received them.
See More

My order was damaged, lost in transit, or had missing or wrong items

We'll work with you to get this straightened out right away. Please contact us so we can help you.
See More

Do you charge sales tax?

Depending on the state in which you live, we may be obligated to collect sales tax. If so, the amount of sales tax will be clearly stated during the checkout process and on your invoice.
See More

Will you ship to destinations outside of the United States?

Yes, but additional shipping fees and local import restrictions will apply.
See More

Still need an answer? Ask Us.

If we haven't yet answered your question, feel free to send us a message and we'll do our best to get back to you with an answer.